We have a 30-day returns/replacement policy, which means you have 30 days after receiving your item to request a replacement.
No returns/refunds for change of minds
To be eligible for returns/refund:
- To provide a receipt or proof of purchased.
- A short description of the fault and attach photos that show faulty section of the item.
- Items must be unworn and unwashed with all tags still attached and on original packaging.
- Ship the item back to us -you are responsible for paying for the shipping to return the item back, please provide the tracking number.
- We will inspect the item and if it is not in a good condition, your request will not be process and If want the item back, you will cover the shipping cost.
To start a return, you can contact us at firstname.lastname@example.org
Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Do not return the item until we advised.
Exceptions / non-returnable items
Certain types of items cannot be returned, like an item that is ordered too small and then damaged due to incorrect size. Please check the size of the item before making a purchase, wrong size cannot be replaced or refunded.
The fastest way to ensure you get what you want is to report the item you have, and once your case is accepted, you may be entitled for a store credit or a replacement of the same item (replacement shipping to be paid by the customer). We do not offer items exchanges.
We will notify you once we’ve processed your case, and let you know if the request was approved or not. If your case is accepted, the customer will have the option to select either issued a digital store credit or have the item replaced free of charge of the unit in question but where the customer is liable to pay the shipping replacement after negotiation with EI8HTH has been completed to outcome.
You can always contact us for any return question at email@example.com