Frequently Ask Questions

What if I received a wrong item or faulty

-We have a 30-day refund/replacement policy, which means you have 30 days after receiving your item to request a replacement.

When can I get the refund

- It can take typically 7 business days for your bank or credit card company to process and post the refund to you. A credit card refund typically takes longer than a direct deposit or standard electronic bank transfer. This is a third party process where EI8HTH has no control over the processing time.

Do you accept layby/ instalment 

Yes through ZipPay or AfterPay

What if I don't like to buy a set

- If item advertised as set it should be purchase as set otherwise please buy on individual item section.

If garments don't fit properly can I return the item

-Certain types of items cannot be returned, like a wrong size ordered. Please check the size chart.

How long it takes to receive the item for free shipping

- It takes 7- 18 working days.

How do I check the status of my order?

Once item shipped, a tracking number will be provided. Please allow 48 hours for the tracking information to become available. 

You can track/check your order on this link: https://www.17track.net/en

How can I contact if I have some questions or concerns

You can email your questions under Contact Us section.

How can I purchase using Zip or afterpay

- You need to have an active account with zip or afterpay then will be directed on Zip or afterpay payment process.