Frequently Asked Questions
What if I received a wrong item or faulty
We have a 30-day refund/replacement policy, which means you have 30 days after receiving your item to request a replacement.
How can I request for returns/exchange or refund
The fastest way to ensure you get what you want is to report the item you have, and once your case is accepted, you may be entitled for a store credit or a replacement of the same item (replacement shipping to be paid by the customer). We do not offer items exchanges. Please refer to returns policy.
Do you accept layby/ installment
Yes through Afterpay
What if I don't like to buy a set
If item advertised as set it should be purchase as set otherwise please buy on individual item section.
If garments don't fit properly can I return the item
Certain types of items cannot be returned, like a wrong size ordered. Please check the size chart.
How long it takes to receive the item for free shipping
It takes 7- 18 working days, depend on the destination country or remote locations.
How do I check the status of my order?
Once item shipped, a tracking number will be provided. Please allow 48 hours for the tracking information to become available.
You can track/check your order on this link: https://www.17track.net/en
How can I contact if I have some questions or concerns
You can email your questions under Contact Us section.
How can I purchase using Afterpay
You need to have an active account with Afterpay then will be directed on Afterpay payment process.